CUSTOMER EXPERIENCE
Ensure an effortless parking experience for every guest, every time.
ROUND-THE-CLOCK CUSTOMER-FIRST EXPERIENCE
As the largest parking operator in North America, we operate a round-the-clock remote monitoring customer service center to respond to parkers requiring assistance in all time zones and locales. Our highly experienced staff provide secure remote monitoring and are connected 24/7 to respond and aid customers instantly.
The center is set up to provide remote monitoring services for all types of clients and equipment models. As such, our customer service agents have a thorough understanding of a variety of systems and are trained to resolve many equipment malfunctioning scenarios.
Remote Monitoring Center
Reimagined Parking Ambassadors
CUSTOMER SERVICE TRAINING
We understand that parking will be visitors’ first and last impression of your facility. Our commitment is to serve our customers – the end-users, employees, vendors, and visitors – in a manner that exceeds expectations. Because of this commitment, we continue to make a significant investment in customer service training to consistently improve our methods of serving our customers.
Our customer service philosophy is deeply rooted in the knowledge we have gained from working with four- and five-star hotel operations. Through our company’s extensive experience providing parking services to some of the top hotels in the U.S. and Canada, such as Fairmont and the Ritz-Carlton, we have tailored our company-wide customer service training to mirror the high service standards demonstrated at the hotels where we operate.
Mobile App Experience
We provide a smoother contactless customer experience through our innovative app stack, including hangTag™, and
O-Valet. Customers can find and reserve parking, complete one-time or monthly parking payments, and request and track their vehicle in our valet systems, all from their mobile devices.
