HEALTHCARE, Parking, Valet & Mobility Services
The patient experience begins at the curb. Reimagined Parking, including its operating brands Impark, Lanier Parking, Republic Parking, AmeriPark and Park1, brings more than 50 years of experience serving 250+ healthcare sites across North America, helping hospitals and health systems create arrival experiences that reduce stress, ease congestion, and support operational performance from curbside to campus.
PATIENT EXPERIENCE
The patient journey begins before care
For a patient, care does not start at the front desk. It starts in traffic, in the parking garage, at the valet stand or on the shuttle.
A frustrating arrival raises anxiety before a patient is even seen. A calm, well-guided one sets the tone for everything that follows.
Parking availability, traffic flow, shuttle reliability, and clear wayfinding all shape patient satisfaction, on-time arrivals, and how your organization is perceived. Our healthcare programs are built to make every step of that journey feel effortless for patients, visitors, staff, and the leaders responsible for them.
- Improve Patient Access
- Accelerate Campus Flow
- Elevate the Patient Experience
OUR PHILOSOPHY
Built around how hospitals actually move
We understand the healthcare campus like few others. We know how to respond to anxious patients and visitors, how to protect patient safety, and how to allocate limited parking so staff and physicians get where they are needed, fast. And we believe the care environment extends well beyond the building itself, into the garage, the shuttle, and the valet lane.
“That belief shapes everything we do: easy, safe, stress-free access that supports both your patients and your reputation.”
END-TO-END SOLUTIONS
Integrated healthcare access solutions
One integrated team, deployed to fit your campus. Choose the services you need, or combine them into a fully managed access program.
Valet Services
A calm, professional arrival for patients who may be in pain, anxious, or mobility-limited. Faster access to care, clear curbs, and a strong first and last impression.
Shuttle Transportation
Safe, reliable transport that connects remote lots, reduces transportation barriers, and keeps patients, visitors, and staff moving smoothly across campus.
Parking Operations
Efficient, well-managed parking that optimizes capacity, reduces friction, and makes the most of every space, without adding stress for patients.
Technology & Equipment
We have already done the vetting. Through rigorous review and real-world testing across hospital campuses nationally, we recommend the right technology based on your desired outcomes and project manage the full implementation.
Traffic Management
Trained coordinators keep entrances, roadways, and crosswalks safe and moving, improving campus safety and protecting access to care and emergency routes.
Patient & Family Ambassadors
A warm, visible presence at the door: greetings, wayfinding, escorts, and service recovery that reduce confusion and anxiety and let clinical staff stay focused on care.
Garage Maintenance
Clean, well-lit, safe facilities that protect your parking assets and reassure everyone who parks with you.
On-Site Program Management
Dedicated leadership, KPI accountability, and a single point of contact who owns the outcomes and drives continuous improvement.
FIRST IMPRESSIONS
Valet built for the hospital front door
The valet lane is often a patient’s very first moment of care, and their last before heading home. For someone arriving in pain, anxious, or with limited mobility, that moment matters enormously.
Our trained Valet Ambassadors get patients to their appointment faster, keep emergency and main entrances clear for safety and emergency-vehicle access, and turn a stressful arrival into a reassuring one. Every vehicle is tracked, inspected, and documented, so our team has full accountability from arrival to departure.
Contactless, discharge-synced retrieval
With valet through the O-Valet software, patients request their vehicle from their phone, and retrieval is timed to coincide with discharge. Their car is ready when they leave, eliminating unnecessary post-procedure waiting. Reduced touchpoints support infection-control initiatives, while real-time tracking gives staff full visibility into vehicle status, valet activity, and revenue performance.
SPECIALIZED STAFF
Your people-first healthcare team
Behind every metric is a person trained specifically for the healthcare environment. Deploy any role on its own, or combine them into a fully integrated parking and mobility program.
Valet Ambassadors
A safe, welcoming arrival and departure, with careful vehicle handling.
Patient & Family Ambassadors
Greetings, wayfinding, escorts, and service recovery at the door.
Traffic Management Coordinators
Safe, efficient flow at entrances, roadways, and crosswalks.
Parking Ambassadors
Friendly, on-the-ground help across lots and garages.
Transportation Ambassadors
Reliable, courteous transport that closes the distance across campus.
Garage Maintenance Technicians
Clean, safe, well-maintained facilities.
Wayfinding Support
Clear direction that reduces confusion and anxiety.
Event & Surge Staffing
Extra hands for peak volume, special events, and disruptions.
Dedicated On-Site Management
Accountable leadership and a single point of contact.
UNIFIED MANAGEMENT
One partner. One standard. One elevated experience.
Whether you operate a single medical campus or a multi-hospital health system, Reimagined Parking creates consistent operating standards across every location through centralized leadership, documented procedures, healthcare-specific training, a shared technology platform, and transparent performance reporting.
- Standard Operating Procedures
- KPI Performance Tracking
- Mystery Shops & Audits
- Healthcare-Specific Training
- Multi-Site Reporting
- Continuous Improvement
BY THE NUMBERS
Measurable results
50+
Years Serving Healthcare Clients
250+
Active Healthcare Locations
15M
Patient Interactions Annually
6M
Shuttle Passengers Transported/yr
SUCCESS STORIES
Case studies
Real hospitals. Real outcomes. These do a different job than the numbers above: they show what happens at a specific site.
+100%
Regions Hospital
Improved site accessibility with shuttle services and increased meter revenue by 100%.
+31%
John H. Stroger Hospital
Increased daily parking capacity by 31% and improved overall patient satisfaction.
HEALTHCARE TEAM
Meet the experts
Jason Plonski, CPXP, CPP
Executive Vice President of Healthcare Services
17+ years in healthcare parking across operations and sales, with a focus on the patient experience. He began his career in operations, learning the parking business at one of the largest hospitals in the US. Jason was then promoted to Regional Director, overseeing the Midwest, where he managed over 25 hospitals and commercial and hospitality accounts. Jason enjoys working in this fast-paced industry while being able to impact the “patient experience.” Jason holds the Certified Patient Experience Professional (CPXP) and Certified Parking Professional (CPP) designations. Jason resides in Cleveland, Ohio, with his wife and two children.
Anamaria Spiteri, CPP
VP Business Development of Healthcare Parking Services
Leads national strategy and health-system partnerships. Anamaria serves as Vice President of Healthcare Services at Reimagined Parking. She works with executive teams nationwide to align mobility and access with enterprise priorities, enhancing patient experience and supporting systemwide performance goals. Driven by the belief that the patient journey begins at the curb, she helps health systems strengthen this critical first impression. She brings over twelve years of parking and transportation experience, centered on healthcare environments and complex portfolio needs. Anamaria holds a B.S. in Marketing from the University of Illinois at Urbana Champaign and resides in Wisconsin with her family.
Heath Hawkins, MHA, CPP
Director of Healthcare Services
Heath began his career in the hospitality industry, working with Marriott and Hilton before transitioning into the healthcare parking sector. With more than a decade of customer service leadership experience, he focuses on service quality to enhance the patient and visitor experience and client engagement. He holds a B.S. in Hospitality Administration and a M.S. in Healthcare Administration from Oklahoma State University and resides in Tulsa, Oklahoma. Heath was recently named to the National Parking Association's 40 Under 40 Class of 2026, a true testament to his accomplishments and leadership.
CERTIFIED EXCELLENCE
Trust & Security
ISO 27001
Information security — relevant to license-plate and payment data.
IPMI Acredited Parking Organization
Professional parking operations standards.
AMAC Membership
Active member in good standing.
Why healthcare organizations choose Reimagined Parking
- Healthcare-focus expertise
- People-first service model
- Technology-enabled operations
- KPI-driven accountability
- Multi-site standardization
- Scalable staffing solutions
- Continuous improvement
START THE CONVERSATION
Let's improve the patient experience
Whether your goal is valet optimization, shuttle operations, traffic management, patient ambassadors, or a fully integrated access program, our healthcare specialists can help.
- Ask us about relevant case studies from health systems like yours.
- A healthcare specialist replies within one business day.
- Your information is handled under our privacy standards.
